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The Other Side of the Door is an account of an extraordinary experiment by a remarkable group, jointly headed by contemporary Rachel Parish and Jack Cambria, the longtime commander of the New York Police Department's elite Hostage Negotiation Team. The group also included law enforcement professionals, students, performance poets, an emergency medicine physician, conflict management experts, a sociologist, and two psychologists. With this unprecedented combination of view points and talents, the group set out to create a new approach to police training for emotional competence. They learned as much from what did not work, as from what did. Both the successes and the failures are documented in this groundbreaking book. The results suggest some new possibilities for reconciling our police forces and the people they serve.